Dynamics 365 pricing in 2026: licences and integration cost
Two budgets to keep apart: the licences billed by Microsoft, and the integration project. Here are our figures, with no grey areas.
1. Microsoft Dynamics 365 licence pricing
Licences are billed directly by Microsoft, per user per month. Figures below are Microsoft France official pricing, excluding VAT, on an annual commitment.
| Licence | Price / user / month | Who is it for? |
|---|---|---|
| Dynamics 365 Sales Professional | 56,30 € | Mid-sized companies — full sales management: pipeline, opportunities, quotes |
| Dynamics 365 Sales Enterprise | 91,00 € | Advanced sales processes, deep customisation, built-in AI |
| Dynamics 365 Sales Premium | 130,00 € | Sales Enterprise + Sales Insights (sales intelligence) |
| Customer Service Professional | ≈ 42 € | Customer support: tickets, queues, knowledge base |
| Customer Service Enterprise | ≈ 80 € | Advanced SLAs, intelligent routing, omnichannel |
| Team Members (occasional user) | ≈ 7 € | Read access and light tasks — ideal for support teams |
Source: Microsoft France official pricing. Rates change regularly — we confirm exact pricing with you during scoping. Worth knowing: when a user needs two modules, the "attach" licence for the second module costs about 19 € per month instead of full price.
2. The cost of the integration project
The licence alone is not enough: a CRM delivered raw, without your processes configured, without your data migrated and without training, stays an empty CRM nobody uses. Here are our ranges, all inclusive (scoping, configuration, data migration, training, go-live):
| Project type | Indicative budget | Duration |
|---|---|---|
| Initial Dynamics 365 Sales deployment (one module, targeted scope) | 15 000 € – 30 000 € | 6 to 8 weeks |
| Multi-module project (Sales + Customer Service) | 30 000 € – 60 000 € | 10 to 16 weeks |
| ERP ↔ Dynamics 365 integration (SAP, Sage, Cegid) | from €20,000 | scope dependent |
| Power Platform automation (apps, flows, reporting) | €8,000 – €25,000 | 4 to 8 weeks |
| Support & maintenance after go-live | from €1,000 / month | ongoing |
These ranges reflect real projects. The precise quote is established during the scoping phase — it is a firm commitment, not a revisable estimate.
3. A complete budget example: a 10-person sales team
Licences
10 × Sales Professional at 56,30 € = €563 per month, billed by Microsoft.
Integration project
Initial six-week deployment: ≈ €18,000, one-off — Excel migration, pipeline configuration and training included.
Year one total
≈ €24,800, then ≈ €6,800 per year afterwards (licences only, excluding optional support).
What makes the price vary
- The number of processes to configure — a simple sales cycle costs less than three business processes with approval chains.
- The quality of the data to migrate — a clean Excel file imports quickly; ten years of history from a legacy CRM needs cleaning.
- Integrations — connecting anERP, a business application or a marketing tool adds development days.
- The number of users to train — and how they are spread geographically.
To understand what each project type actually covers, see ourDynamics 365 Sales,Customer Service andPower Platform pages.