Dynamics 365 Pricing 2026: licences and project cost

Four entry points

Start at the level that matches your need

The more bounded the scope, the more precise the price. Each level states what is fixed, variable or open.

Decide before investing

Scoping workshop

€1,900 excl. VAT · fixed price

Target process and priorities
Data, licences and risks
Actionable plan and budget

Document delivered within five business days after the final workshop and receipt of the required inputs.

Credited against a project signed within three months.

A first CRM for an SME

Dynamics 365 Sales starter

€9,900 excl. VAT · fixed price

One sales process
Up to 10 users
Standard dashboards

Custom requirement€15,000 – €30,000 excl. VAT

Several teams, one foundation

Multi-module project

€30,000 – €60,000 excl. VAT

Sales, Customer Service or Field Service brought together on Dataverse with shared processes and responsibilities.

The range is refined after scoping modules, teams and data.

Move the right data

ERP integration

From €20,000 excl. VAT

Technical connection between the ERP, Dynamics 365 and Dataverse, based on flows and responsibilities agreed with your team.

View ERP integration

Looking for a Power Platform automation budget? View the dedicated page.

Microsoft licences

A recurring cost, separate from the project

Licences are billed separately by Microsoft, per user per month with annual billing. The right level depends on the actions users actually perform in Dynamics 365.

Licence	Public price	Main use
Dynamics 365 Sales Professional	€56.30 excl. VAT	SMEs: pipeline, opportunities, activities, quotes and dashboards.
Dynamics 365 Sales Enterprise	€91.00 excl. VAT	Advanced processes, extended customisation and AI capabilities.
Dynamics 365 Sales Premium	€130.00 excl. VAT	Sales Enterprise with advanced sales intelligence.
Customer Service Professional	€43.30 excl. VAT	Case management, queues and knowledge base.
Customer Service Enterprise	€91.00 excl. VAT	Advanced SLAs, routing and more complex service scenarios.
Team Members	€7.00 excl. VAT	Read access and light tasks within Microsoft-authorised scenarios.

Microsoft prices checked on 30 August 2026.

Check Microsoft public prices for Sales, Customer Service and use rights. Amounts may change depending on the purchasing channel and Microsoft terms.

Sales starter at €9,900 excl. VAT

A fixed scope to protect your budget

The package covers a precise scope. Benly Consulting can also deliver the additional services below, priced separately before they begin.

Included in this package

One sales process and one Dynamics 365 environment
Up to 10 users and straightforward security
Standard entities, views and dashboards
One two-hour remote group training session
One one-hour group follow-up after 15 days
Go-live and handover documentation

Additional services available

Historical data migration, cleansing or preparation
Connection to an ERP, API or external application
Custom development or complex automation
An additional Dynamics 365 module
Individual, additional or on-site training
Microsoft licences and any travel expenses

These services are part of our expertise. They are separated from the starter package only to keep its price clear and controlled.

Complete example

First year for an SME with 10 salespeople

Fixed-scope Sales starter with ten Sales Professional licences.

Microsoft licences

€6,756 excl. VAT / year10 × €56.30 × 12 months

Integration project

€9,900 excl. VATSales starter package

First-year total

€16,656 excl. VATThen €6,756 excl. VAT/year for licences, optional support excluded

Monthly licence equivalent: €563 excl. VAT. Microsoft bills licences separately with annual payment.

Beyond the fixed package

What changes the price

Processes

A simple sales cycle costs less than several processes with different approval rules.

Data

A clean file imports quickly; several years of history require analysis, cleansing and control.

Integrations

Connecting an ERP, API or business application adds flows, tests and responsibilities to scope.

Training

Effort depends mainly on the number of sessions, the roles trained and their location, not only the licence count.

Clear terms

When and how the project is billed

Fixed-price work suits approved scopes. Time-and-materials is reserved for evolving requirements or work that cannot be bounded in advance.

30%

On order

Kick-off, planning and project capacity reservation.

40%

When user acceptance testing opens

The configured environment is made available to users for validation.

30%

At go-live

The approved solution is opened to users in the production environment.

Quote valid for 30 days. Licence prices remain subject to Microsoft prices in force at the time of order.

After go-live

Essential Support

€1,000 excl. VAT / month

Approximately one day per monthRequests acknowledged within two business days

Corrections and minor adjustments
User questions
Monitoring Microsoft updates

New development, a new module and training a new team are quoted separately.

Frequently asked questions

How much does a Dynamics 365 Sales project cost for an SME?

The fixed-scope Sales starter costs €9,900 excl. VAT. A custom scope generally ranges from €15,000 to €30,000 excl. VAT. Microsoft licences are billed separately.

What is included in the €9,900 Sales starter?

It includes one sales process, up to 10 users, standard entities and dashboards, one two-hour remote group training session and a one-hour group follow-up after 15 days. Data migration, integrations and custom development are not included.

Is the scoping workshop charged on top of the project?

The workshop costs €1,900 excl. VAT. It is fully credited against the project budget when the project is signed within three months. For the Sales starter, the remaining project balance would then be €8,000 excl. VAT.

How much does Microsoft Dynamics 365 cost?

Dynamics 365 Sales Professional costs €56.30 excl. VAT per user per month with annual billing. Sales Enterprise costs €91.00 and Sales Premium €130.00. Microsoft prices can change and are checked during scoping.

How do Salesforce and Microsoft Dynamics pricing models compare?

Both Salesforce Sales Cloud and Microsoft Dynamics 365 Sales primarily charge per named user and selected edition. Dynamics 365 licences Sales and other business applications separately, with discounted attach licences for eligible additional apps; Salesforce prices Sales Cloud editions with increasing bundled capabilities and optional paid add-ons. The standard public Sales plans do not show a general minimum-user rule, although specific offers such as Microsoft Relationship Sales require at least 10 seats.

How do you prevent budget overruns?

The quote is based on an approved scope and states inclusions, additional services and milestones. An out-of-scope request is not absorbed silently: its impact is explained and priced before implementation.

What happens after go-live?

Essential support costs €1,000 excl. VAT per month. It covers approximately one day of work per month, with requests acknowledged within two business days for corrections, minor adjustments and user questions.

What are the payment terms?

Payment is split into three milestones: 30% on order, 40% when user acceptance testing opens and 30% at go-live. Quotes are valid for 30 days, subject to Microsoft prices in force.

A precise estimate for your scope

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Dynamics 365 pricing in 2026: licences and integration costs