A Dynamics 365 module is a separately licensed business application for a defined process, and Microsoft currently presents 11 primary applications across CRM and ERP. Organisations can deploy one application, combine several, or connect them with an existing system.
Compare what each application does, who uses it, what it can replace and where Customer Voice fits alongside the main portfolio.
Sources reviewed on .
Microsoft groups modular applications around customer engagement, finance and operations. Customer Voice is shown separately because it supports the portfolio without changing the official application count.
Microsoft prices below exclude VAT, are monthly and require annual payment unless stated otherwise. Attach applies only to an eligible Base licence held by the same named user.
| Application | What it manages | Main users | Published cost and second app |
|---|---|---|---|
| Dynamics 365 SalesCRM | Manage leads, opportunities, activities, forecasts and account relationships. | Sales representatives, managers and revenue operations. | Microsoft: Base from €56.30 / user Second app: Attach from €19 / user Implementation: Benly Sales starter: €9,900 fixed Source |
| Dynamics 365 Customer InsightsCRM | Unify customer profiles and orchestrate real-time customer journeys. | Marketing, customer experience and data teams. | Microsoft: Base €1,473.00 / tenant Second app: Attach €866.50 / tenant; 10 eligible base licences required Source |
| Dynamics 365 Customer ServiceCRM | Manage cases, queues, service levels, knowledge and agent work. | Support agents, team leaders and service managers. | |
| Dynamics 365 Contact CenterCRM | Coordinate voice and digital customer conversations across channels. | Contact-centre agents, supervisors and quality teams. | |
| Dynamics 365 Field ServiceCRM | Plan work orders, dispatch resources and support mobile technicians. | Dispatchers, technicians and service operations. | |
| Dynamics 365 FinanceERP | Control accounting, cash, budgets, assets and financial reporting. | Finance directors, controllers and accounting teams. | |
| Dynamics 365 Supply Chain ManagementERP | Manage procurement, planning, manufacturing, inventory and warehousing. | Operations, procurement, production and logistics teams. | |
| Dynamics 365 CommerceERP | Connect digital commerce, stores, orders, pricing and customer experiences. | Retail, ecommerce, merchandising and store operations. | |
| Dynamics 365 Project OperationsERP | Run project sales, resourcing, delivery, time, expenses and billing. | Professional services, project managers and finance teams. | |
| Dynamics 365 Human ResourcesERP | Manage employee records, benefits, leave and workforce processes. | HR operations, managers and employees. | |
| Dynamics 365 Business CentralERP | Combine finance, sales, purchasing, inventory, projects and operations for SMEs. | Finance and operational teams in small and midsize businesses. | |
| Dynamics 365 Customer VoiceCRM extension | Collect surveys and connect feedback to customers and business events. | Customer experience, service and insight teams. | Microsoft: Entitlement or response capacity; no standalone user licence Second app: 2,000 responses per tenant and month with eligible Enterprise products Source |
Names follow the official Microsoft portfolio. Microsoft public prices were checked on ; annual commitment, eligibility, region and capacity can change the final amount.
Excl. VAT, paid yearly. The same named user needs both applications and the Base/Attach combination must be eligible.
The term D365 CE modules is still widely used for the Customer Engagement family. These applications share customer context but retain different responsibilities, so the right starting point depends on the process that first needs control.
Dynamics 365 Sales gives commercial teams one place to qualify leads, develop opportunities and forecast revenue. It replaces personal follow-up files with connected accounts, contacts, activities, quotes and opportunities.
Customer Insights – Data builds unified profiles, while Customer Insights – Journeys coordinates real-time communications. Together they connect segmentation, consent and interactions. Journeys was formerly marketed as Dynamics 365 Marketing.
Dynamics 365 Customer Service structures support around cases, queues, service-level agreements and knowledge. Agents see customer history while managers track volumes and delays, replacing shared inboxes and unclear ownership.
Dynamics 365 Contact Center coordinates voice, chat and digital interactions with routing, supervision and quality controls. Customer Service resolves cases; Contact Center receives and manages conversations. They can work together.
Dynamics 365 Field Service turns requests into work orders, supports dispatch and gives technicians customer, asset and task information on mobile. Planning, parts, time and completion remain traceable.
Dynamics 365 Customer Voice triggers surveys after a closed case, visit or delivery. Responses stay connected to the relevant customer and interaction, so a low score can create an alert or follow-up.
ERP applications control financial and operational records. They may exchange selected customers, products, orders or invoice statuses with CRM, but the system responsible for each object must be defined before integration begins.
Business Central is an ERP for SMEs covering finance, purchasing, sales, inventory, projects and reporting. It fits organisations beyond accounting software that do not need the scale of Finance and Supply Chain Management.
Dynamics 365 Finance supports ledgers, payables, receivables, budgeting, cash, assets, tax and reporting. It suits multiple legal entities and controlled closing processes; CRM integration still requires clear ownership of customers, orders and invoices.
Dynamics 365 Supply Chain Management covers procurement, products, planning, manufacturing, inventory, warehousing and assets. A Sales connection can expose availability, pricing or order status without copying every operational record into CRM.
Dynamics 365 Commerce connects ecommerce, point of sale, call-centre ordering, merchandising, pricing and fulfilment. It gives retailers consistent products, promotions and customer experiences across physical and digital channels.
Dynamics 365 Project Operations connects opportunities with estimates, staffing, delivery, time, expenses and billing. It suits professional services and requires clear ownership across sales, project and finance teams.
Dynamics 365 Human Resources manages employee information, jobs, positions, benefits, leave and administration. Check its current scope because Microsoft also delivers HR capabilities across the wider employee-experience and finance-and-operations portfolio.
Start with the process, users and data—not with a product bundle. The first application should solve a bounded problem while leaving a controlled path to the next module.
Sales follow-up is inconsistent and the pipeline cannot be trusted.
Dynamics 365 SalesStart with leads, opportunities, activities and forecasting.Customers wait too long and requests have no clear owner.
Customer ServiceStructure cases, queues, SLAs and knowledge before adding channels.Field technicians rely on paper, calls and manual planning.
Field ServiceConnect work orders, dispatch, mobile execution and service history.Finance and operations are spread across accounting files and tools.
Business Central or FinanceChoose according to company scale, process complexity and operational depth.CRM users need ERP prices, products, orders or invoice status.
CRM plus ERP integrationKeep one owner per data object and exchange only what each process needs.A named user normally needs a qualifying Base application first. An eligible second application may use Attach pricing only for approved combinations assigned to that user. Customer Insights and Customer Voice also involve tenant or capacity measures.
Review the complete budget, current terms and project scope on our Dynamics 365 pricing page.
Clarify users, data ownership, integrations and the application that should come first.
