Transform your customer relationships with Microsoft Dynamics 365
Centralise your customer data, automate your business processes and drive performance in real time — with Microsoft solutions deployed by certified experts, delivering measurable results from day one.
Are these your challenges?
If any of these situations resonates with you, we have the concrete solution to address it.
Your teams use multiple disconnected tools
Your sales tracking lacks visibility and structure
Your customer service lacks traceability on requests
You want to centralise all your customer data in one place
You need to automate your repetitive business processes
You need a CRM integrated with your information system
A method built around your business
No generic solution — we design modules tailored to your processes, teams and growth objectives.
Scoping your needs
Every project starts with a business workshop: we map your existing processes to identify automation and value levers.
Progressive deployment
Configuration, customisation and go-live by stages — we accelerate delivery while managing project risks.
Tailored & scalable
Modular architecture, native Microsoft 365 integrations, and post-deployment support included. Our solutions grow with you.
From discovery to go-live in 5 clear steps
A proven framework to deliver quickly, without surprises — with you at every step.
Discovery
A 2-hour workshop to understand your challenges, processes and business priorities.
Scoping
Definition of scope, measurable objectives, timeline and success indicators.
Deployment
Configuration, custom development and integrations — delivered in sprints with your feedback.
Training
Practical sessions for your teams — fast onboarding, guaranteed adoption.
Support
Ongoing support, maintenance and enhancements — we stay by your side long term.
Our integration solutions & modules
A structured offer across three pillars: Dynamics 365 business modules, Power Platform and Azure Cloud.
Microsoft's most integrated CRM platform
Dynamics 365 is not just a CRM — it is a unified platform that connects your sales, customer service and operations.
Centralised customer relationship
All customer interactions in one place — emails, calls, requests, opportunities — for a complete 360° view.
Better team collaboration
Sales, Service and Marketing share the same data in real time. No more information silos between departments.
Automation of repetitive tasks
Smart workflows, automated follow-ups, ticket assignment — your teams focus on what matters.
Performance dashboards
Real-time KPIs connected to Power BI to drive your business and make better decisions.
Native Microsoft 365 integration
Teams, Outlook, SharePoint, Excel — Dynamics 365 integrates natively with all your everyday Microsoft tools.
Why choose Microsoft Dynamics 365?
- Robust, scalable and globally recognised solution
- Native integration with Microsoft 365, Teams, Power BI
- Full customisation according to your business processes
- 360° customer view across all channels
- Scalability through Power Platform and Azure
- Enterprise-grade security and compliance
Start with a limited scope
No need to deploy everything at once. We build your CRM brick by brick — you start where you need it most, and we move forward together.
Your project deserves
a tailored assessment
In 30 minutes, our experts analyse your processes, identify priority automation opportunities and propose a Dynamics 365 roadmap tailored to your reality.
8 real-world use cases
Concrete examples illustrating how we help our clients transform their operations.
Sales CRM to structure opportunity tracking
Dynamics 365 Sales deployment to centralise the pipeline, automate follow-ups and produce weekly sales reports.
Customer service with centralised request management
Dynamics 365 Customer Service deployment with full ticket traceability, automated SLA and service quality dashboard.
Business process automation via Power Automate
Automation of validation, invoicing and reporting workflows — significant reduction in manual processing time.
Integration between Dynamics 365 and internal applications
Connection of an existing ERP to Dynamics 365 via Azure API Management — real-time data synchronisation between systems.
Automated satisfaction surveys with Customer Voice
Deployment of a post-service feedback collection system with NPS analysis and automatic alerts for critical scores.
CRM synchronisation with SharePoint for document management
Connection of Dynamics 365 to SharePoint to automatically link contracts, quotes and meeting notes to client and opportunity records.
Microsoft Teams integration for commercial collaboration
Deployment of the Dynamics 365 Teams application — access to client records, opportunities and meetings directly from team channels.
Outlook integration for tracking client exchanges
Bidirectional synchronisation between Outlook and Dynamics 365: emails, meetings and contacts automatically linked to accounts and opportunities.
Frequently asked questions
Everything you need to know before starting a project with us.
Is Dynamics 365 suitable for an SME?
Can Dynamics 365 be integrated with an existing ERP or applications?
How long does a CRM project take?
Can we start with a limited scope?
Do you handle both technical and functional aspects?
Do you provide post-production support?
Let's talk about your project
Do you have a CRM or digital transformation project? Our experts are available to analyse your needs and offer a personalised demo.